Dec 19 2023
TXI's CEO on Evolving as a Leader and Building a More Resilient Business
Listen Better OnlineVisit the episode page for a 1-2 min. video overview of the episode, exclusive analysis of the guest's hindsight, and an improved podcast listening experience. About the GuestMark Rickmeier is CEO of Table XI (now TXI), a digital consultancy that gives organizations a pragmatic, human-centered approach to strategy, design, and solution delivery. If you’re looking for a partner to close the gap between your digital ambitions and reality, learn more about TXI at https://txidigital.com/Topics by TimestampIn this episode, Mark shares how TXI overcame a serious customer concentration issue, a formula for sales that works for professional services companies like TXI, and a wealth of leadership lessons.3:10 An explanation of pragmatic, human-centered design5:18 Becoming CEO and both rising to the role and tailoring it to his strengths11:10 Designing TXI’s sales function18:41 Elevating from operational lead to visionary CEO23:55 Key success factors for TXI going forward Managing Stress Redesigning a compelling culture that is both inclusive and distributed first aSynchronous communication Making remote work practices more efficient26:13 Redesigning for a distributed-first employee model32:40 Overcoming Customer Concentration Risk of Existential Proportions38:52 Ops. Conf. (aka Operations Conference) creates next level “coopetition” between software design firms, and provides a solution to TXI’s knowledge, people, and even client acquisition gaps. Its success evolves into new company, Walk Shop.46:31 Mark shares his hindsight Become comfortable with being uncomfortable, sooner Delegate and elevate sooner The importance Vision, not just operational guidance